We aim to provide an excellent level of customer service. We will accept the return of any rug that the customer wishes to return due to Personal reason; in these cases we will refund the customers payment less out-going and return shipping costs.

Before we accept the return of any item the customer must contact us and receive authorization for the return. All return applications must be made within 7 of the customer receiving the rug.

Risk Free Shopping experience

You can return anything bought online either through the mail or our gallery store in London. Each of our products is carefully inspect before its dispatch. Help is always available at 020-8459-8671 info@a2zrug.co.uk